Stick To The Facts: Handling Client Concerns About Airline Safety

TravelMarketReport

The tragic 737 MAX situation is a useful vehicle for reminding travel advisors of their responsibilities to clients around the safety of aircraft

The 737 MAX situation is a useful, though tragic, vehicle for reminding travel advisors of their responsibilities around the safety of aircraft. The first principle is that no travel advisor is competent to assess aircraft safety, so the best way to handle the situation is to stick to facts.

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