Opinion: Airline Customers Have No Right To Complain About Not Getting Refunds
Globally, airline profits on a per pax basis add up to just more than $8, says Ashley Nunes, a senior research associate at Harvard Law School. This explains why airlines aren’t keen on returning cash for cancelled flights – for one, they need it to survive. For another, the legality of withholding refunds is less than clear. And in terms of the moral case, Nuns says “it’s clear” that airlines are in the right, particularly if pax proactively cancelled their trips.