Learning In The Lap Of Luxury With Seabourn

Bruce Parkinson, Open Jaw

Cynthia Landry, Rory Martin, Lori Patterson and Mary Goldsmith.

Agents gather to get the latest from ultra-luxury cruise line Seabourn.

In the jargon of travel marketing, ‘learning’ is not a sexy word. And yet, isn’t that the raison d’etre of travel? Do we not go to savour new experiences, meet people culturally different from ourselves, taste novel flavours and marvel to sights of glory, natural and man-made?

Rory Martin, Deputy Director, Expedition Operations for ultra-luxury cruise line Seabourn, had no qualms about using the word “learning’ when he spoke to a large group of travel agents at Toronto’s Boulevard Club as part of the line’s Travel Partner Appreciation Event. 

“What is an expedition? It’s learning-based travel that is alive, engaged and creates incredible energy. It completely changes the way you look at things,” Martin said.

Seabourn currently operates a fleet of five ships, the oldest just turning 10. Three of them offer just 229 suites, the newest two feature 300. Together, these vessels visit all seven continents, and some of the most popular itineraries are to far-flung locales including Antarctica. They’re not expedition ships per se, but the itineraries, excursions and Seabourn’s enriching overall approach to cruising definitely take an expedition-style approach.

But luxury expedition cruising Seabourn-style is about to take a quantum leap – or as Martin says, “a beautiful step forward.” The line is in the process of developing two purpose-built, ice-strengthened expedition ships, with just 132 all-veranda suites on each. When the vessels arrive in 2021 and 2022 – the first was recently given the name Seabourn Venture-- the fewer than 250 guests will enjoy fine dining, high-touch service and luxurious surroundings. 

That’s just the beginning. On each vessel a team of 26 experts will be aboard, sharing their diverse knowledge with a target audience Seabourn describes as “globetrotting learners” and “adventurous explorers.” There will be zodiacs and kayaks to carry cruisers up close to extraordinary settings in some of the world’s least-visited locations, and each ship will feature two six-person submarines to offer rare experiences under the water -- even under polar ice.

“Time is precious,” says Lori Patterson, Business Development Manager for Eastern and Northern Ontario for Seabourn and sister line Holland America. “For travel advisors seeking to identify new Seabourn clients, look for those who express their desire for rare experiences over luxury goods. Converting luxury land-lovers to the Seabourn experience, with its additional focus on wellness and gourmet food, is another successful approach.”

A special guest at the travel partner event was Cynthia Landry, Sales Training Specialist for Rocky Mountaineer Railtours. A partnership between Seabourn and RMR has resulted in a bucket-list trip named UNESCO Banff National Parks & The Rocky Mountaineer

It’s a journey that features a 7-day pre-cruise land excursion featuring a night in Calgary, three nights in Banff, Gold Leaf travel on The Rocky Mountaineer, a night in Vancouver and an 11- or 12-night Alaska cruise aboard Seabourn Sojourn. It’s a fabulous trip – with the land portion commissionable at 14% -- and just one of several itineraries Seabourn has created as the official cruise partner of UNESCO.

“After a wonderful time exploring the Rockies, guests end up at the Pan Pacific Hotel in Vancouver where they can walk right up to the ship,” Landry told agents.

Ontario BDM Mary Goldsmith says Seabourn’s ‘ultra-luxury’ description doesn’t mean a strict dress code or fussy atmosphere. “These are intimate ships with a private club atmosphere. Even at dinner, dress is country club casual.  That being said, there’s no charge for caviar and champagne is available morning, noon and night.”

Learning and luxury may seem like strange bedfellows at first blush, but when Seabourn spells it out, learning in luxury sounds like a highly desirable experience.

Bruce Parkinson

Bruce Parkinson Editor-in-Chief

An observer and analyst of the Canadian and international travel industries for over 25 years, Bruce uses the pre-dawn hours to prepare a daily news and information package to keep industry members up to date.




Comments

Elliot - May 29, 2020 @ 14:56
The reality is that this is a situation where consumers will actually benefit. If the Airlines are forced to give cash, they will refund a few and then go bankrupt leaving many with nothing or pennies on the dollar. Misplaced empathy on behalf of the Government. If you weigh those that will not be able to use the voucher versus those not going to be paid in a bankruptcy, we are better off with the status quo.

Jorge - May 29, 2020 @ 14:47
Stop insisting on this. There is NO money to refund, it has been deemed legal to provide future travel credits. Quebec could start worrying about their dead instead.

JORGE - May 29, 2020 @ 14:44
Airlines do not have the money to refund. People will need to accept future travel credits, be reasonable. They will have lots of time to use their credits.

Jeannine - May 29, 2020 @ 14:20
No cruising for us if masks are mandatory

Nils Peterson - May 27, 2020 @ 16:40
Guess the way money goes these days the difference between a billion and a (correct) million isn't what it used to be

Ray Davies - May 21, 2020 @ 12:53
Interesting story.

EVA - May 21, 2020 @ 11:46
WE NOT ONLY NOT MAKING ANY MONEY FOR THE PAST MONTHS BUT WE HAVE TO PAY BACK THE PAST 3 OR 4 MONTHS BOOKING COMMISION PRIOR TO MARCH.

Mike Weingart - May 14, 2020 @ 13:16
Are they going to charge a fee for using the toilet?

SONIA KOTZEN - May 13, 2020 @ 13:35
We need the airlines. Without it how can the travel industry continue

RUTH ROININEN - May 11, 2020 @ 13:29
please send this information thanks, \Yours in Travel

Stephanie - May 7, 2020 @ 15:07
Blocking middle seat didn't spear too much space between passengers. But definitely increase cost on travel. I suggest all passengers onboard to wear face mask properly, pay more attention to personal hygiene. It should help reduce risk of virus transmit.

gloria thompson - May 5, 2020 @ 17:46
The Globe business section on Sat. reminded us that the airlines have wracked up huge profits from extra charges and have been deeply involved in "share buy backs" so that their CEO'S can receive bigger bonuses.....suck it up boys....adjust like everyone else. Corporate socialism like JP Morgan......

Sherrill Smith - April 30, 2020 @ 09:12
Celebrity ChoiceAir after Westjet cancelled our Barcelona to Toronto .
We have an open ticket with ChoiceAir have requested full refund. They refused

Diane Kirby - April 29, 2020 @ 12:38
I think it is worth a try.

Brian Richmond - April 28, 2020 @ 20:31
At the end of March KLM notified my wife, the purchaser of our flight tickets, that all of our flights from Toronto to Amsterdam and return from Amsterdam to Toronto are cancelled. Today, I checked the status of those flights and discovered that our flight from Toronto to Amsterdam was still cancelled but the flight from Amsterdam to Toronto is rebooked for the day after it was originally supposed to leave Amsterdam. The return flight rebooking is totally ridiculous, we cannot leave Amsterdam for Toronto because we would not have previously flown to Amsterdam from Toronto, KLM cancelled that flight, we will still be in Toronto.

Holly Richardson - April 28, 2020 @ 14:45
SO MUH TO COME ! Love it. I recently won a Transat prize of flight and hotel in the Algarve Portugal. This was supposed to occur 3 weeks ago. .... so as the Hotel will not extend their voucher we have decided to revisit the Bahia instead. Flight still included but we need to pay for our stay. Bahia was our first All Inclusive in 2003 and then again in 2005. We would rather vacation there instead of Europe. Hoping we can book for next March. Can't wait to see the new Bahia. See you then !!

Larry Hamblin - April 28, 2020 @ 12:21
The airlines are the total nemesis of the travel industry. The companies don't give a damn about theiur customers as its only profit, profit, profit. If some of them go broke so be it.

Jill - April 23, 2020 @ 12:26
I think for the near future it is a great idea, and will help stimulate business travel or those that have to go, or who are bit afraid.

S Murray - April 16, 2020 @ 16:44
Kudos to you Nico. You are quite correct, the virus DID NOT START ON A SHIP!! And I too, would be happy to cruise tomorrow if I could.

croozer - April 16, 2020 @ 16:40
These cruise execs are fooling no one but themselves.
First of all, there isn't going to be any significant travel by anyone, anywhere until social-distancing is no longer required or recommended - it's simply not possible to maintain SD on ships, planes and trains.
And how valid will travel insurance be?


Add to that the mountain of bad press the cruise industry received free of charge as we all watched ships sailing hopelessly to nowhere while company execs begged for someone to let them dock.

"We're trying our best but you have to appreciate this situation is unprecedented in the history of travel" was a common - and mostly understandable - refrain used by all travel suppliers but particularly by cruise lines.
They will NOT get to use it a second time.
They can scrub those ships down to the bare metal but if the first time someone hears an un-diagnosed sneeze there'll be a mutiny quicker than you can say ZAANDAM.

Nico - April 16, 2020 @ 16:15
The CDC's recommendations are ridiculous. The virus did not start on a ship. Cruise ships are safe and are cleaned and sanitized from top to bottom all day long. If a hotel or restaurant would be inspected in the same way a cruise ship is for health requirements, many restaurants and hotels should be shut down. I would be on a cruise ship tomorrow if I could.

pat - April 16, 2020 @ 15:27
I can't believe NCL and RCCL think clients will be comfortable getting on their ships by May 12 or 15th. Also how arrogant to defy the CDC after the horrible experiences so many cruise passengers had being quarantined on ships when this started. Please a reality check is needed that is not prompted by $$$$

Michael Fernandes - April 16, 2020 @ 03:11
Right thing to do and airlines should not just hike up fares. This will not be good for tourism industry, specially when we are are just coming out of this unforeseen pandemic .

John Hutton - April 9, 2020 @ 12:38
wow

Joanne Corman - April 8, 2020 @ 12:52
You better believe that to be true everyone!

Joanne Corman - April 8, 2020 @ 12:49
Yikes...Keep us posted

Al - April 7, 2020 @ 12:58
Well said Karen and Tom!

Nancy Bickell - April 7, 2020 @ 12:50
very well said Karen, especially the recent charges for final payments. I see charge backs happening, not out of spite but out of desperation

Tom Hare - April 7, 2020 @ 11:48
I'm sure that everyone understand the liquidity issues of all travel suppliers, not just airlines! Perhaps the airlines could follow the lead set by the cruise lines and offer affected customers a choice between a future credit or a refund. If the airlines offered a bonus i.e. 25% of the original ticket, many customers would choose the credit. The 25% bonus will probably only cover the airlines, certain, price increase when travel resumes.

Karen Bowman - April 7, 2020 @ 11:18
I realize all these Future Travel Credits are to help all the airlines, tour operators, cruise lines etc to stay afloat however, it is not right that these companies be allowed to hang on to our clients hard earned money when they have not been provided with what they paid for. What about the clients who have now ALL been laid off that are trying to stay afloat with their own bills. Some have recently paid their final payments who in some cases are now stuck with thousands of dollars to pay off on their credit cards and they now have no jobs. These clients that have paid in full for a vacation or an air ticket and can no longer travel due to Covid-19, could really use the refund to pay off their credit cards, especially since probably 95% have been laid off and at the moment have no income. Therefore, how does anyone expect them to pay these HIGH interest credit card sums off with no income. But the government is not thinking of that. They are only concerned about keeping tour operators etc afloat so that they can raise all prices for next year knowing that all these future travel credits will be used. On the other hand, I'm sure they are many that do not plan on travelling again, or who knows what may happen in the near future i.e. someone takes ill and can't travel, then that would be a real win win for the tour operator as they just hang onto the clients money as an extra bonus. I have 1 group booking that Sunwing Vacations is hanging on to $74,748.00 of my clients money and on top of hanging on to all that money they have not paid out a dime in commission to our agency for the group booking of 30.
It should not only be the worry of keeping the companies afloat, as fair is fair and if someone has not received something that they have purchased then they should be entitled to a FULL REFUND to help keep themselves afloat during this unprecedented crisis!

Sylvia Zetts - March 31, 2020 @ 20:15
I would like to keep up to date with this, definitely following

stella - March 30, 2020 @ 12:22
Hello! Just want to share my opinion on the airlines that constantly change the waiver codes for reissuing the tickets. Knowing that we are all working from home without having the same conditions as before (no printers, big computers, high speed internet, phones, office space, etc).
Why not impose one waiver for such an unpredictable time: "Due to Corona" or " Covid-19". The last AC update for changes was 20 pages long... LH group agent advised us to check every day the Expert page to stay updated. Feels like the airlines will not hesitate to send us a DM for incorrect waiver even though we protect our common clients. That is not the way how the agencies have to be appreciated in such a difficult time. We devote our time to help people come home safely.

Wishing all to be safe,
Stella

John Wood - March 26, 2020 @ 18:32
Our clients who purchased travel insurance all received cash refunds. This was offered to all clients, some chose not to purchase it,

MURIEL LEE - March 25, 2020 @ 16:29
Since mdi February we have only worked on cancelled files. All suppliers are giving future credits - we have lost half a million in sales in the last two weeks alone and feel we wont be around to process the FCC 's and no bail out from any level of Government. if you haven't contacted your members of Government shame on you! check out the letter available on the ACTA web site.

Nancy S - March 25, 2020 @ 16:29
It is time for the Canadian government to step up and help other segments of the travel industry, like front line travel advisors. No tears for Bombardier.

Jacqui Mosiondz - March 20, 2020 @ 18:42
read news

Sheila McCleery - March 19, 2020 @ 11:44
I must say the billions of dollars airlines have stripped from the traveling public is a cushion they should lean on during these tough times. Where did that money go? Follow the money...

Alice - March 18, 2020 @ 16:40
Thank you for publishing. I have been begging my friends that choose to go over seas to either hunker down for the long run or come home now. Let's see what they choose. Thank you for keep us informed.

Denise Ference - March 13, 2020 @ 17:29
My family of 19 was booked on Panaroma April 4. We cancelled. Is Carnival following other cruise lines by offering 125% FCC? My husband and I are both over 70 yrs of age.

sabrina LUMIA - March 11, 2020 @ 11:38
CARIBBEAN NATIONS POT CORONAVIRUS PROTOCOL

Ryan Babiak - March 10, 2020 @ 11:13
That's great news from Dr. Fauci, but, my clients are all over 50 years...what are they suppose to do? And, the young healthy kids, do they leave their parents behind when they go on a cruise!

Susan Dunham - March 5, 2020 @ 15:34
Very well documented. Keeping those in California updated on the protocol of testing.

roshelle bocian - March 2, 2020 @ 12:45
IM VERY WORRIED AS A COMMISSION AGENT

maggie bertrand - February 14, 2020 @ 11:04
would like to read about Princess

Fred DeHaas - February 12, 2020 @ 12:43
Boy oh Boy. Hope they don't price themselves out of people wanting to go.

Cathy Ieritano - February 3, 2020 @ 10:21
ok

Ronald Andrus - January 31, 2020 @ 18:35
am waiting for the construction be complete and sailings are schedule

Melissa Doucet - January 22, 2020 @ 13:57
NA

Jack Millas - January 21, 2020 @ 13:47
Perhaps Boeing should follow Bombardier's exit plan and GIVE the Max 8 to Airbus Industries......they could call it the A710.
Bombardier gave the C series production and type ownership to Airbus, after huge "loans"/subsidies from the Feds. and Quebec Provincial Government...no payback.
Look how well the A210 is selling today...the renamed C Series.
What a debacle this has all been to the Boeing Brand.

eghe asun - January 16, 2020 @ 16:43
tell me more about the round the world cruise itinerary

Geraldine Haughton - December 17, 2019 @ 10:55
I think it's an excellent idea and long overdue. So many people around the world go to Jamaica for the Festivals so why not showcase it more as a "culture"

Lise Palermo - December 10, 2019 @ 11:39
I completely agree. Suddenly the baby boomers, as they retire, become more self assured that they can do it all by themselves and do not need a travel advisor. In certain ways they are becoming arrogant and a tad ignorant at the the same time!!!The internet is becoming their source of all things credible. Sad but true.

anahagen - December 10, 2019 @ 10:14
read article

Rochelle Rodney - December 6, 2019 @ 13:42
What is the currency there? Can you pay cash? Can you bring any unfinished drinks or food back to the ship to finish? Looks great - congratulations!!!

Sandie Price - November 22, 2019 @ 15:41
That is too bad, as I have older clients that are not computerized, so what will they do

Gordon Price - November 22, 2019 @ 13:45
That is why I do not go to Las Vegas any longer, we bypass and go to Laughlin instead, they take your money as well as Vegas.

Fern Pearsall - October 18, 2019 @ 13:52
I am also a travel agent and I also will not send my clients to D.R. unless that is where they want to go. You can't tell me that all those people died from natural causes. Maybe one or two but not all those people.

klara - October 18, 2019 @ 11:16
I would say its a cover-up.........otherwise healthy people do not die of natural causes......Yes the tourism industry must be saved for the D.R. but definitely not at peoples expense.......I as a travel agent do not send anyone there unless they insist

Brian - October 2, 2019 @ 10:40
great

Daren Murray - September 19, 2019 @ 13:23
nice

suzanne Marcus - September 19, 2019 @ 10:30
I totally agree having experienced both Sandals and Beaches over the years!
So up to date with what they include especially beverage quality and dining must have features for 2019
Suzanne
travel edge
Toronto Canada

TREVOR - September 10, 2019 @ 17:55
Luxury cruise ship dining

Jack Selim - September 5, 2019 @ 11:38
How come CBSA, Airport Security and Airport Terminals are not held to any standards whatsoever.
Are there any visible standards standards displayed anywhere as to what their service levels are supposed to be.
Sounds to me that the Government is quick to scapegoat the airlines while they ignore the obligations of other service providers who play a big part in providing delays and poor service to the airline traveller

Kathy Bobar - August 20, 2019 @ 16:43
As a new travel agent, this would be an amazing opportunity so I can better sell this to my clients.

Karen Mair - August 19, 2019 @ 10:58
Thanks I enjoyed the article.

Robert Kokonis - August 1, 2019 @ 10:14
The first pax interviewed in the article was dropping how much money on airfare, hotel, meals, local transport, entertainment and casino - yet he was so reluctant to buy onboard that he took a cup of freebie ice and waited for it to melt before drinking it? Seriously, he needs to put this in perspective. He also could have brought a reusable water container and filled it at the airport post-security, like an increasing number of travellers are doing.

It is going to take Canadians a few more years to better understand the ULCC model that travellers elsewhere around the world have come to expect. And the money ULCC pax save on air travel can be spent instead at destination, which in any event constitutes the majority of their total vacation time.

Larry Hardabura - July 29, 2019 @ 17:13
Truly a smart move on “Sunwing’s” administrative staff. Canada DOES NOT NEED airborne channels re: street drugs arriving into YYZ !!! Congrats to “all” on the significant bust. Larry H.

Ethel Hansen Davey - July 23, 2019 @ 13:53
It depends on the client. If they have booked with me before and their current fiasco can be salvaged then I would charge a fee to help. If it something that they had asked me to quote on and then after they try to do it themselves and it all goes South, then my answer would be a polite, "sorry, i cannot legally touch a booking with another agency. You are aware that you are booking with an agency, right? " Somehow people seem to think that online sites are not travel agencies.

Rochelle Rodney - July 16, 2019 @ 11:27
Without guidelines or policies how is this managed? What are the Canadian airlines afraid of? The homework done was NOT ENOUGH if you did not think there would be resistance to your proposal for pax. So now what? The fact there was surprise I am asking who was the consultation done with? This is just another joke of misleading the public and probably nothing will happen and this will be shoved under another government carpet. Pity!!!!!

Jack Millas - July 16, 2019 @ 11:15
Minister Garneau should not be surprised as the new rules were not accepted without many comments from the Airlines. Where do the other components get penalized for delays, such as CBSA due lack of staffing, Air Traffic Control Delays, Airport Terminal Delays, Terminal Baggage Distribution breakdowns?
The airlines are scapegoated for ANY delay it would seem.
As for the "good old days" of travel, only a very small portion of the population could afford travel, compared to today what is mass travel.
Perhaps Mr. Garneau should also take into account the many added taxes and fees that Government and Airport Authorities have added on to Airlines and Passengers that no one seems to be accountable for.
If you don't get the service you like from an Airline, choose a different airline to travel on.
What a pity we don't get the same choice with government authorities.

Brian McCarthy - July 15, 2019 @ 14:42
How are claims/complaints to be handled? Directly to Cdn Transportation Agency or to the Airline?
Who makes the claim?? -- The passenger, the travel consultant (if applicable), or the ticket-seller (eg. air consolidator or on-line vendor.
Many unanswered questions!!

Larry Hamblin - July 15, 2019 @ 12:48
Interested Reading

Cheryl Craig - July 11, 2019 @ 14:01
sounds great

Tamara - July 2, 2019 @ 11:03
Thank goodness there is a voice of reason within the media! Thank you.

raiford pierce - July 2, 2019 @ 10:41
Talk about a reach!!! That story is so far fetched. 12 people are dead with no CONFIRMED reason. Statistics that show how many people die when traveling don't apply when you are in a stress free environment relaxing instead of traveling around or even staying home. How many people died in St. Maarten, St. Barts, Bahamas, etc. in the same time period? use comparisons that are apples to apples. Enjoy your stay when you go as you won't see any of our clients there.

Larry - July 2, 2019 @ 10:12
We pressure the cruise lines to get Costco to stop this illegal discounting that violates their policies. They won't do that because of the volume that Costco books.

Richard Woodley - June 28, 2019 @ 12:37
If anyone thinks AC will keep the AT staff, schedule and pricing, they are living in dream land. The Competition Board should reject this outright.

Josephine Baker - June 18, 2019 @ 10:29
I just returned from the Bahia Principe Aquamarine and had a stay and wonderful trip......hear stories of getting sick from the minibar...we had two unopen beers and 2 pepsi and one diet pepsi and one crush drink and a bottle of unopened water in our minibar....? not sure how they would get sick...from the minibar......

ken - June 17, 2019 @ 09:05
The Mach bid is laughable..Getting government to fund a business transaction..? Its just wrong in every way....Only in Quebec....

Jose Cid - June 13, 2019 @ 16:43
It is ridiculous that when a incident happen in a third world country other country such as the USA are quick to call for not to travel to. I just returned from Jamaica and noticed the army on the street doing spot check on all main roads indicating that things aren't right there that do not mean that the country is not safe.
One hotel in the DR get couple of incidents resulting from a security breech and they try to say that the entire country is not safe!!! Hiding agenda I smell.

Scarleth Ruiz - June 12, 2019 @ 09:31
I wanna read the full article.

Lisa Horney - June 5, 2019 @ 10:16
help

Cathy Partridge - May 28, 2019 @ 10:11
I have to agree. It is a conscious choice, for a better travel experience, that I sell Air Transat vs Air Canada Rouge to my clients on most flights when possible.

Jane - May 27, 2019 @ 13:41
Not that long ago this would have been unthinkable. But with all the disruptions in the world, we know the time has come to share this information.

Dave Heron - May 27, 2019 @ 10:53
In all probability agents have been providing this information for quite some time now on most files- the step to provide same on all files should not be a quantum leap for most. That said: If we are to believe that based on past performance by carriers when it came to their "willingness and ability" to effectively communicate various "whoops" messages to passengers will change simply by having access to the passenger's mobile # - I anxiously await this magical transformation. I suspect the end result will be an increase of non PNR related messages from the carrier directly into the passenger's device.

Ken Goolcharan - May 1, 2019 @ 01:21
A very interesting talk by Mr Obama on how he sees cultural and other differences throughout our world. The one point that caught my attention is how some media sources report the same news "soo" differently from others. It is tragic that it is accepted and looked upon as norm.

Kevin K - April 5, 2019 @ 10:02
One would think that with the 737 8 max woes of AC, Sunwing and Westjet that they are missing a good opportunity for a softer entry into a competitive marketplace by not starting this spring. Will definitely be a harder go for them launching in December.

Dave Heron - March 28, 2019 @ 09:34
As a footnote- Icelandair is reported to be offering "rescue fares" from Reykjavik back to North America for a flat fate of $100 USD plus taxes. Details can be seen at https://www.icetra.is/about/press-room/news/end-of-operation-of-wow-air

Dave Heron - March 28, 2019 @ 09:23
Certainly not a good day for stranded passengers and employees of WOW. That said - storm clouds had been building for months with many industry folks reiterating the warning "you can't continuously sell a product for a dollar that costs you two dollars to produce". Sadly, ultra low cost carriers have challenges that wishful thinking and slick advertising are unable to overcome the realities of the day to day costs of running a volatile operation such as an airline.

Sheryll Donovan - March 26, 2019 @ 23:06
I agree with Luana. Thank you for writing this article Charlie Funk. I once met a lady on a one day FAM and she gave me her business card. It say that she was a "Specialist" in selling travel. So I asked how long she'd been in the industry and her reply was "five months." I asked what she was selling and she replied that she "has not sold anything as of yet." But she did pay the Travel Agency $100/month. What is wrong with that Travel Agency that they would lower their standards to that?? It is a slap in the face for those like myself who have dedicated their travel careers to this industry. IATA/ACTA cards should be looked at more often. Several years ago there was a CAA Member Services employee on a Sandals FAM. Terrible. Tisk, tisk. Hey, she did have a IATA card though. Shame.

Mike Lane - March 25, 2019 @ 15:17
Having been involved in the National & Provincial CTC Boards and committee creating the CTC Curriculum and teaching it i am saddened to see selling CTC membership without valid qualification; ongoing training and adherence to the bylaws only endorses the hypocrisy and misuses of the designation.

Luana - March 25, 2019 @ 11:27
THANK YOU I couldn't agree more!! Most people have no idea what we as Travel Professionals actually do and there should be higher standards, tougher requirements and more advocacy to raise this awareness. When I started my travel career in the early 80's I felt proud, though it now seems somewhat revered as a notch above a used car salesman. I am tired of the "posers" discrediting the complex and misunderstood travel industry.

David Rose - March 25, 2019 @ 10:11
when is the new planet hollywood due to open in St Martens

Hanna - March 22, 2019 @ 15:40
Car Rental companies need to be more transparent. Don't cheat/lie etc about inclusions; don't push insurances and later claim clients accepted them when they didn't; be friendly at the counter!!!! Offer all inclusive rates without nickel and dime-ing at the counter even after clients have pre-paid.
Rental companies have been doing the above for too long and people are fed up. They will need to do a LOT of PR to win consumers back.

Richard Dsouza - March 22, 2019 @ 10:09
optional safety feature on a plane ?..... I don't think I had that when buying a car

RAMONA AMORMINO - March 18, 2019 @ 16:20
As a travel agent it is disappointing when suppliers will not boycott a resort or brand where violence is prevalent and proven by multiple clients. Mainly it is theft of personal property and the invasion of the room and it's locked safes.. Resorts will not acknowledge the problem and demand that clients sign waivers if moving the clients to another room or resort.

Gary - March 13, 2019 @ 12:06
That is easy. if one is flying its a good one. If one is dropping on your head that is the bad one.

Mike Lane - March 10, 2019 @ 23:23
Having just flown from MEX today I doubt $13B would go far. It was sad to be there and see such broken down and poorly maintained areas all over,

Sally - March 5, 2019 @ 12:26
Booking a Hotel Stay is a relatively simple procedure. Try contacting Costco Travel to book a Cruise or a customized tour anywhere in the World, to become aware of how limited their Agents' knowledge is.
I did so, as a Consumer who has a Costco membership, and was put on hold 4 times for them to obtain an answer to my easy questions, from the Cruiseline. They are not Travel Professionals, but order takers.

Leslie - March 4, 2019 @ 15:16
So what is ASTA going to do about it? Why don't these organizations do commercials about the "value" of Travel Agents? The Real Estate organizations do.

Anna Kroupina - February 26, 2019 @ 13:18
Definitely agree with Hanna! There's the adage "better safe than sorry" and it absolutely applies here. I'd rather have complete peace of mind when I travel and any investment I make in that is worth it, in my mind. Such a heartbreaking story.

Hanna - February 26, 2019 @ 12:36
..and then there's the guy who commented on the story to say he's spent over $6000 on insurances over his years of travel therefore the only people that got anything out of that deal was the insurance companies. Seriously? Seriously? As an agent and the things I hear and see, I would NEVER leave the country without health insurance -- $6000 is nothing if you need to be airlifted to a hospital or flown home in a med plane etc. It could reach into the millions as I had with one client. The insurance paid every penny.
Totally negligent of that man to make that comment

Linda DiPenta - February 13, 2019 @ 10:27
I can't wait to start selling this beautiful ship . Another great product from an amazing leader - Sir Richard Branson!!! I have always admired him and his passion for life and innovation!

Joanne West - February 8, 2019 @ 21:29
Hope 1 of the RIU properties in Mexico will be the RIU Palace Riviera Maya....
my favourite RIU !

w r mawhinney - February 6, 2019 @ 14:10
What's old is now new again ,, Swissair did this in the 80's for all first class passengers on the North Atlantic and was very successful but had to stop due to the expense involved

Sylvain - January 28, 2019 @ 13:20
Sure !!!!

GR - January 17, 2019 @ 15:08
Why do we always talk Gross? You can sell a million however at out 10/20 percent markup?

Karen G - January 4, 2019 @ 10:56
Not surprised at all, Travel Consultants have been telling them this for a few years. I have no idea why they started Swoop which yes competes with other low cost airlines but also takes passengers away from Westjet.

MVaughan - January 3, 2019 @ 12:32
Cry me a river, Arthur!

A cruise roller coaster (let alone Carnival as a brand) might not be for everyone or for you, but this is not exactly surprising or worth getting upset about. Let others see if they enjoy it. Your argument here is invalid, as there are still many other more traditional cruise ships and lines to cater to the onboard intimacy and port-intensiveness that you crave and yearn for the past days of.

Each and every comment and blog post about cruising by Arthur Frommer is so heavily negative! It might time to bow out, Arthur, and retire. Travel shouldn't be about negativity nor such closemindedness.

Kevin K. - January 3, 2019 @ 10:16
Do what you do. Do it well. Do it some more.

Crystal LIAGHAT RAVESH - December 31, 2018 @ 10:18
WOW

Mike Lane - December 18, 2018 @ 14:29
FRONT & REWARDED PAX FIRST THEN BOARD FROM THE REAR FORWARD. DO NOT BE AFRAID THE STOP QUEUE JUMPERS FROM BUTTING IN.PUT THEM LAST.

Don Churchill - December 17, 2018 @ 10:21
e-Travel Technologies advises, for more information on Travel Agents liability,
Google "Travel Agents Duty to Warn"

Richard - December 13, 2018 @ 13:07
Hey Flair, if you can't handle the competition, you should not be in the business......

MARIA CORPUZ - December 3, 2018 @ 13:30
HI,
Please advise the opening date.

Melissa Doucet - November 26, 2018 @ 11:24
No comment

Richard - September 26, 2018 @ 10:42
OJ, this article is for those who subscribe to globeandmail.....

vincent - September 20, 2018 @ 10:30
nothing

WENDY CHAPUT - September 19, 2018 @ 12:57
They should have the same training, expertise as a travel agent. Or maybe we should start selling houses, or renting houses under TICO

Bruce Parkinson - September 11, 2018 @ 12:48
Thank you so much Rosemary!

Harry Schneider - September 11, 2018 @ 12:29
Travel Agents do not spread fake news, hint, hint....

Rosemary Clark - September 11, 2018 @ 10:33
Enjoy all the news on Open Jaw

Dave Heron - September 5, 2018 @ 12:05
What a great story. Amidst constant reports of how the human spirit seems to constantly sink to new lows, a good news report of a bright light at the end of a dark tunnel that's not an express train hurtling towards you. Kudos to everyone that made this happen!

Ethel Davey - August 30, 2018 @ 13:51
I simply don't want so much personal data on my phone...I may be old school but I'm just not confident that my information will not be either compromised or sold...

Dave Heron - August 23, 2018 @ 13:10
To be fair, OpenJaw articles are aimed at Travel Industry personnel pretty much all of whom are required to understand the jargon. For those outside the industry who just like to follow along, OR for new hires who've not had the chance to familiarize themselves with the day to day lingo- there are a number of accessible websites out there that will guide you through the decipher process

Nina Slawek - August 23, 2018 @ 12:43
i Akeela, You make a good point -- and it is certainly never our intention to disregard our readers.
Striking the right balance of reviewing topics we've written about extensively (NDC since 2012) and not losing readers who have read those explanations for years, can be challenging. NDC is the New Distribution Capability IATA (International Air Transport Association) began planning in 2012 in order to bypass the stronghold the GDS' (Global Distribution System) had on the industry. ATPCO stands for Airline Tariff Publishing Company which is overseeing its implementation.
Travel is indeed loaded with acronyms!

akeela - August 23, 2018 @ 12:14
You cannot right an article without decoding acronyms, that is really irresponsible of you and it shows a lack of disregard to your readers who do not know what the acronyms mean.

Nina Slawek - August 21, 2018 @ 08:52
Hi folks,
The Forbes website does not require any registration. They have a splash page when you first go their site with a daily saying. Just click 'continue to article' and you are taken there.
Although we try and avoid it, Open Jaw does on occasion use subscriber articles from the Globe. We are an aggregator whereby we personally curate hundreds of websites every day to bring the industry articles of value. We also publish our own articles.
This system has been consistent for 18 years - since we launched the jaw!
We apologize if the Globe articles create some frustration. On the other hand, we feel it important to support legitimate journalism in Canada which is expensive to produce.

Laura - August 20, 2018 @ 15:00
I've noticed the same thing on a couple of articles, specifically with Globe and Mail articles.

Tony Supper - August 20, 2018 @ 11:06
When trying to read this story in full through the link you have it takes me to Forbes to sign up for their site. this is not what im looking for I just want to read the artice. This has never happened before. What has changed in your format?.
Tony

Ian - August 17, 2018 @ 14:53
YES absolutely....

EVA - August 16, 2018 @ 13:21
I do agree with this adults only policy

Jill Wykes - August 14, 2018 @ 09:01
As unfortunate as this failure is (and with so many safeguards supposedly in place in Ontario, how did it happen?) --- it is also a gift to the industry to lobby, once and for all, the new Ontario government for a user pay scheme that would eliminate the (totally inadequate) fund maximum of $5 million and extend coverage for consumers.

Hanna Uehre - August 13, 2018 @ 10:42
RE: Sinorama Holidays.... were these tours that they put together themselves and not purchased via a cruise line or tour operator? Because the one couple said that they had received tickets and baggage tags. Why would a wholesaler release documents without payment ?

Robert 43 - August 13, 2018 @ 10:31
Same in Quebec. For years we suspected that sinorama was operating with its own set of rules. OPC should have sent inspectors 3 years ago.

Richard - August 13, 2018 @ 09:49
One would think TICO would be proactive and look into why Sinorama could sell packages to China cheaper than an airfare in a lot of cases.

Betty Young - August 8, 2018 @ 10:52
none

gloria thompson - July 24, 2018 @ 09:54
the bay at Samana is the same....plastic everywhere

Benoit Girard - July 23, 2018 @ 11:32
Come on this is for the birds..
They will soon realize that they will need a 2700 passenger aircraft at Christmas time, that reduces to a 63 passengers on January 20th.
Then passengers will want to fly from Montreal to Vallarta on the day that the aircraft is used on a Calgary to Lauderdale flight...
If I had any Aeroplan points, I would cash them in very soon on Costco cash cards...

Harry nSchneider - July 17, 2018 @ 11:41
everyone gets what they paid for !

Alan Bowen - July 17, 2018 @ 09:47
All stranded pax are entitled to hotel accommodation and three meals a day whilst waiting in Montreal and on the face of it 600 Euros compensation under EU261. This is payable by the airline itself. Meanwhile any decent airline would be offering seats on alternative airlines.

ONeill G - June 28, 2018 @ 11:01
This will hurt business in BGI or USA more money spending.

Stephen Burnell - June 18, 2018 @ 15:43
Its about time that someone recognized the benefits of booking with a travel agent - I used to manage the after hours travellers emergency line and all it would take is one cancelled flight for someone to say "the fee was worth the headache of standing in line at the airport" ALWAYS book with a Travel Agent and please, spend the extra money and insure your trip!! I was always amazed at how much people would pay for their vacations but didn't want to spend the extra money to insure it ...

dave heron - June 18, 2018 @ 11:32
Well stated!

vincent - June 18, 2018 @ 10:07
pls email info

Hanna - June 5, 2018 @ 11:18
How does someone like this become a leader for IATA? Shameful.

Rob Blowes - June 5, 2018 @ 10:03
IATA should remove AL Baker from his position. Unfortunately they are so old boys and out of touch they won't do a thing...except keep making life difficult for travel retailers.

Louise Nadon - May 16, 2018 @ 09:10
That is awesome. I want to live on a ship.

Richard - May 11, 2018 @ 10:54
what good is a refund if travel plans are affected.
last minute you have to scramble looking for an alternative option,
which will cost more

Sally Levy - May 2, 2018 @ 17:27
Knowing that my clients place their trust in my professionalism & expertise in finding them the vacation or cruise they deserve. Repeat clients & referrals make it very satisfying.

Colleen Anderson - May 2, 2018 @ 10:14
I get to see or make people smile everyday. It is a happy job:)

Charlene Walker - May 2, 2018 @ 09:54
Being able to do a ticket exchange better than ARNE

Debbie - April 24, 2018 @ 13:53
The Icelandic, Latvian-based carrier with a Danish operating licence - Hmmmm, which country do you think will be regulating them and keep watch that they are keeping their planes up to snuff ???

Harry Schneider - April 23, 2018 @ 10:09
naive to say that costs are going up and why do they not increase ticketprices accordingly ?

Paul - April 17, 2018 @ 11:22
And chicago recorded 650 homicides in 2017 and 762 homicides in 2016 according to CNN March 1, 2018. I think a headline saying "Violence Rocks Cancun" is inflammatory in comparison.

Paul - March 12, 2018 @ 11:20
Canada has not issued an advisory. Canada notes that the USA has issued an advisory. Huge difference (and stupid).

Hanna - March 9, 2018 @ 12:15
Flying on Mar 24 and have no intentions of cancelling. Looking forward to beautiful Playa del Carmen.

sam - February 16, 2018 @ 09:42
and how many like Expedia look after their clients when booking online if
something goes wrong--if I live in a area with Travel Agencies why would I book on line and give them the business I will support my own area

C Petroskey - February 13, 2018 @ 12:40
Read the story. Typical AC Horsepucks. I'm surprised the AC staff didn't tell them to call their travel agent to reaccomodate them. I'm pretty sure that there was more immediate ways to get them to Germany on any of their Star Alliance joint venture transatlantic partners (LH, OS, SN, UA, or LX) or even on another Star Alliance partner carrier such as TK or LO. The problem is that AC was unable or unwilling to upgrade these passengers to full economy Y seats as they would have had to do if they had been forced to put the couple on an alternate flight itinerary. Just another example of laziness and indifference compounded by incompetence.

Harry Schneider - February 8, 2018 @ 18:47
home based agents also likely sell 35% of what agents sell in brick and mortar locations.

Ken Lane - February 2, 2018 @ 11:36
The only correct contention is "extreme weather the new normal" . . . and that is because of global cooling that some climate models indicate started in 2007. The thousand or so floating buoys around the world's oceans have been recording an ocean cooling trend rather than a warming trend, and so on and so forth. The article is perhaps ten years behind current climate change trends.

WENDY CHAPUT - December 28, 2017 @ 10:10
I have had the pleasure of a 33 days cruise and fa shorter cruise with MSC i have been impressed with their attention to details.

sam - December 27, 2017 @ 15:03
everyone thinks they have become travel experts in the field now..booking on their own has change many of the rules....how many clients booking their own trips ever make spelling mistakes on the names..that is why the fees have become so high now with changes--you try to phone a supplier who is on the phone but clients trying to correct their names and travel dates we hear this all the time..go to trip advisor look at the complaints many booking on their own get to a hotel no reservation ---big thing is they never know when it comes to insurance what they are buying or do they every read but then if a claim is made they are the first one to go back to the supplier looking for a refund on their trips...read about all the time....the clients are the ones that change all the travel industry rules...but they think they know everything but have a lot to learn

Tres Lobo - December 15, 2017 @ 14:08
Excellent as always

Yasira - December 11, 2017 @ 16:49
I don't thing so it's a good idea to impose a baggage fees to Europe to any class .

sam - December 11, 2017 @ 14:11
getting a little steep. what happens if you make a stop in destination for a few days --another fee----people complain now those who take on more carryon baggage to avoid the baggage fees especially when travelling with a family
clients complain baggage above is packed solid always have to go back rows to get theirs in....many complain now about the fees even at 50.00 return-sounds like travelling is becoming more for the wealthy clients as they will pay whatever to go and with increases does not impact their travel plans

Harry Schneider - November 28, 2017 @ 11:11
Maybe that TICO should be more particular about who they give retail travel licences to.

sam - November 23, 2017 @ 11:09
sounds like clients and agencies are not make their balance payment on time
just like the suppliers now with packages phoning to remind of the balance coming due on files, you will see these getting bumped from the 45days
like booking directly on the intenet ----when are these sites sending in the payment to the suppliers like the cruises lines
these changes are made for a reason

sam - November 16, 2017 @ 09:43
tells me that when the deadlines approach people are not paying on time
this way the cruise will get their final payment earlier

Nick Brown - November 6, 2017 @ 11:52
Just report on the travel news and keep you political views to yourself. Bad enough with Trudeau taxing us to death, its a wonder anyone can afford to travel (oops a political view)

Harry Schneider - October 30, 2017 @ 13:38
a joke best kept for April 01

Harry Schneider - October 20, 2017 @ 11:23
what those pilots did was not a risky affair at all. They also got clearance from the tower to proceed.

helena ENRIGHT COUTURE - October 10, 2017 @ 11:54
great

LauraKay - October 4, 2017 @ 13:26
Wow! Sounds amazing!

Liz Mandol - October 2, 2017 @ 11:32
That's good news! Thank you

Andrew Krance - September 29, 2017 @ 12:00
Greed is good is the quote from Michael Douglass. Depends from where on speaks. We as travel professionals are completely cut out of the profit equation. Personally, I do n not wish the CEO of AA airlines great success as he floats and bloats on his mega yacht. shame on the airlines and their complaining plus greed!!!

DEBBIE GURLEY-RIVERS - September 18, 2017 @ 15:20
Wishing you great success in your new career.

Joanne West - September 15, 2017 @ 11:39
That is so good to hear, finally..forget about the $$$ and help the people.Congradulations Royal Caribbean!!

susan - September 5, 2017 @ 11:21
what about people who have allergies to smells?
I don't think this is a good idea. Fresh baked bread on a flight of tired hungry passengers?

kathy - September 1, 2017 @ 17:22
I believe river cruises overall had notified most people here and gave them options....some didnt

sam - August 30, 2017 @ 16:34
i like the brochures..i do not want to go on a computer looking for package holidays...half the time with so many people on it you wait even to get into a site..just like if I want to read a book I do not want to go on a computer to read it..computers have made us robots we cannot do anything for ourselves
pick up the brochure all destinations are in it ..go on the computer you flip from one site to the other...then people have to go in to read trip advisor before they decide on a destination so how much time are you really saving

karen - August 30, 2017 @ 08:07
Sorry, but i just had clients return on sunday from Mayan, they are still serving tainted alcohol at the iberostar , my client and her mother were just part of it and also witnessed others getting taken to hospital due to this. When are the hotels going to stop ?? Totally making our jobs harder to sell what should be an easy sell for the beautiful place

Rita Telford - August 29, 2017 @ 12:15
I agree! We have gang shootings in Vancouver every night... Think about all the shootings daily in the US...and is anyone worrying about THAT? You just need to exercise the same amount of caution and common sense that you should use no matter where you are!

Julie Hagerman - August 29, 2017 @ 11:00
We have been travelling Mex. for 40 years and have always felt safe. Puerto Vallarta is our spot and feel safer there than many parts of other countries, including Canada. Our daughter lives there and has always felt safe, secure and welcomed. I always tell folks the size of Mexico compared to small islands and per capita less worries. Be a wise traveller and guest and all will be well. Negative situations can arise anywhere. Why is Mexico always the headliner of bad happenings??

Harry Schneider - August 28, 2017 @ 11:41
by working slow motion they generate tons of overtime and that is the fact.

sam - August 25, 2017 @ 13:42
why would they say any different...they do not want to hurt their tourism business..they can say that but like any job do they screen all their workers?

Richard - August 25, 2017 @ 12:45
would this not be a problem in the different counties around the world

DALE CLOUTIER - August 23, 2017 @ 10:52
looking for a something in September.

Tanman - August 15, 2017 @ 09:36
I use Travel Professional...Consultant, planner, etc put the notion in the consumers' mind that they can come to us for planning (pick our brain)...plus, we all do more than just planning...

Bill - January 19, 2015 @ 10:00
Did the Cuba Cruise twice - over Xmas last year and over New Years this year. Loved it! A great way to see lots of Cuba and the staff are wonderful. Easy to just grab a local taxi in any port of call (except Punta Frances of course) and go exploring. A good combo with a week on land.

Donella - January 16, 2015 @ 14:46
Thank you for this article. I had trouble finding any reviews on Cuba Cruise and currently have put first time cruisers on this ship (as I type this) and sold it as a destination, rather than a cruise experience. I believe I made a good recommendation for them and anxious to hear their comments upon their return.

Donnie - January 16, 2015 @ 14:46
Sounds great

Karen Searle - January 16, 2015 @ 13:57
Great story - the trip was amazing and an absolutely wonderful way to experience Cuba and all the fantastic adventures it has to offer. One of my favourite places to visit - especially because of the people!

Louise - January 16, 2015 @ 13:28
I agree strongly with Bruce. It was amazing cruise and also my first time in Cuba. The experience was awesome. All the ports that we visited were great and the people so friendly and apprecitive. And yes, be careful of what you wish for Cuba, watch out for those americans. Us Canadians, we love you.

Trudeau - November 22, 2014 @ 12:53
WOW....

Coralie Belman - August 19, 2014 @ 12:58
great article Richard

that is also why so important for travel advisors to travel and deliver first hand experiences!

Walter - August 6, 2014 @ 11:20
Great write-up Vanessa.

david biltek - August 6, 2014 @ 09:38
sales mangers?...every car dealership has them, ,any insurance brokers have them, some car dealers will have two, one for used one for new, with even a sales force of only 5 or 6....we generally do NOT have sales maagers in travel agencies....some yes, anmd those tend to be some of the most successful

Michele - June 19, 2014 @ 12:00
YES!! I work at Big Bark Graphics and I am here to Assist with this plan. It works!

Rosa Larosa - April 20, 2014 @ 09:54
"Thanks, For The Memories" Bruce! It was a pleasure meeting you! Ireland was truly an experience I will cherish forever. Enjoy your trip in July ..Cheers!

Steve Wellmeier - March 17, 2014 @ 09:35
I think Richard is on to something here. Considering the social media fabric with which more and more of us are conducting our businesses, I think another word to think about is "Influencers." A lot has been written about these connectors in the past couple of years, and good travel agents take on this important role with their clients … and with their suppliers. My suggestion is to stay abreast of social media tools that can put the qualities that Richard talks about front and center in the way you conduct business as a travel agent.

Ed Lake - February 11, 2014 @ 18:48
Can I get a fare only flight SXM to YYZ March 23?

ruben grubner - January 9, 2014 @ 19:14
Celebrity Cruises....not very Travel Agent friendly.

My client likes to do his research and often books his cruise and advises the cruise company that his file would be claimed by his travel agent. Upon contacting celebrity to claim such file, I am told that a form has to be filled out, which can be found on their website. It was found, WELL HIDDEN after clicks opening many areas. After having my client fill and sign it, I faxed it to Celebrity in Miami. I am told that it woulkd take 48 to 72 hours for the "Sales Administration Transfer Team" to act on my fax. Final payment was due at the end of the day....so, the Cabin could not be re-booked which means...that we can not claim the file. No matter whom I spoke with, there is no recourse. I contacted my Rep, 24 hours ago, but he has yet to return my e mail......I appears to me that Celebrity is not willing to work with us on this matter, which led me to cancel another one of my clients whom I had booked and rebooked them on a different trip...... so, they lost my sale, and any subsequent sale moving forwards....

as anyone else encountered this problem????

Nadia - December 23, 2013 @ 09:21
This was great-thank you for creating/sharing! Any dream with Tim Hortons in it is a good one!

scott barker - June 12, 2013 @ 11:03
Hi Richard Love all your articles. You seem to have the same beliefs as I do. Would love to chat sometime.



Thanks

Scott

Richard Earls - June 13, 2013 @ 10:22
Scott:



I invite any travel professional to be in touch with me at any time! You can reach me at richard.earls@trosmith.com.



Best and thanks,



Richard

RUDY - April 25, 2013 @ 20:07
Try being on the other side for once!

Lynn - April 4, 2013 @ 11:36
Well said!

Scott Barker - March 18, 2013 @ 11:23
You hit the nail on the head....start your own campaign and make sure your marketing supports your goals. Dont send an e ticket and further push your existing clients to the internet. make sure you are packaging their trips with your brand. Start showing consumers why you are here. Its not just to go online and book it for them. very good article.

Annie - February 21, 2013 @ 01:26
Is there any more room for the fam?

Murray Gudmundson - October 31, 2012 @ 13:48
I think you are very naive. The heart of this initiative is that the process will no doubt require travel agents to submit ALL CLIENT INFO to the airlines in order to get "the offer" (ie quote) and then of course the airlines will very aggressively market directly to our clients.

sylwia - May 8, 2012 @ 12:41
na

sylwia - May 8, 2012 @ 12:40
na

colette - March 2, 2012 @ 11:54
yes

Sandra Krotez - February 14, 2012 @ 13:34
Reviewing

Donna - January 23, 2012 @ 10:12
What are the dates for the Rose Hall Jamaica sale ?Through Holiday House, Thanks

David - December 29, 2011 @ 09:20
Thank you Richard - I always appreciate your valuable advice.

Best wishes for 2012 - keep your messages coming.

ping - November 25, 2011 @ 11:58
good

ping - November 25, 2011 @ 11:57
nice

Cruise Experts Travel - July 4, 2011 @ 14:19
Awesome video! This is what Alaska is all about. Thanks for sharing!

Spanking Video - June 24, 2011 @ 22:11
Spanking Video



-----

nomointency - June 5, 2011 @ 16:14

Cynthia Larin - May 24, 2011 @ 09:54
Perhaps you should have mentioned that this only applies to wedding groups booked with travel dates before November?

scarlett wilson-brown - May 19, 2011 @ 12:47
Excellent article. Words to live and abide by.




David - May 3, 2011 @ 13:03
I cannot view this either, nothing on the WS website either?



How do we save 10%?

Donna - May 3, 2011 @ 12:02
How does this work?

Complainer - May 3, 2011 @ 08:44
Comment: How dare you!
I have always gotten my way. Sometimes it takes a little more stamping of feet,raising the decibel level of my shrieking, or making a terrifying face, but that is the way my mother raised me. She was an apoplectic apologist, I expect nothing less from you; or at least pay for my therapy.




Chris - April 18, 2011 @ 13:12
it is getting the business in the first place that is the problem, once we get them a lot of them remian loyal. Advertising does not seemt ohelp, and we cannot afford to deluge the market in advertising as do some other predominant agencies.

scarlett wilson-brown - April 14, 2011 @ 13:33
As far as I can see, the airlines,suppliers have made it appear to consumers that we have nothing special to offer. They (consumer) are in control if they do it themselves. They the airlines save everything including customer service,printing paper,ink,postage and the like. They charge for everything and still not satisfied. Some of these customers feel they know more than you until they screw up so badly then come to you to fix their problem and bawk at paying you a fee to help them.

Chris Williams - April 14, 2011 @ 12:42
Re: The sound of Our Addiction by Richard Earls-

Yes I know what you are saying, we do really give our clients the best service and have a lot of loyal clients, but they are usually over 60 in age, whereas the younger people are the ones that book themselves. So the problem is how does one attract clients in the first place without going into debt paying the advertising costs?

Sally Levy - April 13, 2011 @ 16:13
Any Travel Consultant that chooses to match & sell Timbuktu Travel Cheap Deals, will inevitably have an unhappy client.



One who, soon after their trip ends will be on the phone with complaints and horror stories of what went wrong.



You would not gain a "loyal" client, but exactly the reverse. A client who spreads the word about their "nightmare vacation" purchased from your Agency.

Realist - April 11, 2011 @ 16:02
The market is irrational, of course it is! It is due to organization like Transat and others that supported the last minute bookings. When Transat decided to try and turn this trend around I was attending a conference and I asked, of a Transat sales executive, if they would ever support honoring the lowest rate at the time of departure for people who booked well in advance. The answer was “no we could not afford to do that!” So, if the tour operator has no confidence in the price they charge advance purchasers, why should the purchaser? If someone did decide to do it would need to be implemented with integrity, in other words don’t force people to purchase the options (Sunquest). Just make it automatic, the day of departure the accounting department looks to each booking and refunds the difference between what the lowest person paid and what the highest person paid. No gimmicks or weird conditions, every booking on the same flight, going for the same period of time, to the same resort is compared.



Yes, I realize this is “perfect world” scenario, but dare to dream.


Karen Searle - March 30, 2011 @ 12:07
Great job on the video and congratulations on such a successful fund raising event!

nancy - March 23, 2011 @ 11:09
Great!

Stuart Morcombe - March 3, 2011 @ 15:49
Completely agree with you Richard, with the non-stop demands and flooding of emails; the to-do list gives you a sense that something got done.



If you work on a last in-first actioned method people and important activities get forgotten.

Please - February 25, 2011 @ 02:11
Can we have subtitles

Reality Check - February 24, 2011 @ 19:28
Add more capacity next winter, Why?

So we can have more of your $299 rouletts to sell and earn ourself $20.

Someone needs to tell the guy that when Sunquest has some resorts like Transats or some flight service like Sunwings or a Sales and Call Center team like West Jet that they MIGHT get some bookings. Until then they are where they deserve to be - bottom of my pile.

turedsaccunse - January 25, 2011 @ 06:32
Blithesome Fresh Year harry! :)

slavenka - December 23, 2010 @ 15:52
***

Benoit Girard - December 3, 2010 @ 11:47
Will that include the joke about Snow White doing it with the seven dwarfs?



Can I click on these mice?



Eager to learn...



Thks

peter cyhynka - December 2, 2010 @ 14:50
ok

maxxxmagician - November 13, 2010 @ 08:51
:)

kim - October 22, 2010 @ 16:00
totally agree commissions should be paid on option plus

Susan Zuker - August 4, 2010 @ 13:42
Always great to hear stories that end as happily as this one. Congrats to all!

Susan

Julia Guest - July 22, 2010 @ 12:20
Thanks Doreen for sharing these 20 years with you-know-who, only one of many who have been touched by you.

Staying power is indeed a fine quality!

Sue MacKenzie - July 22, 2010 @ 10:58
Congratulations Doreen!!!

It is always a pleasure dealing with you!

Wishing You Many,Many Happy Travel Years To Come!!

Jane Blowes - July 22, 2010 @ 10:52
Who knew 20 years ago in that interview.......

Always knew you were a winner. Congratulations

Mary Santonato - July 22, 2010 @ 09:17
WOW! Congratulations Doreen, what an accomplishment!

Janet - July 19, 2010 @ 11:49
This is awesome!

robrofro - May 30, 2010 @ 20:50
Am interested in Algarve trip

SAM - January 17, 2010 @ 04:32
great

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