Norwegian Puts Partners 1st In YVR

with Ming Tappin

Putting Partners First - Norwegian now has the largest Canadian sales force for a cruise line. 

Ming gets cozy with Sabrina Greca, Ramon Jacinto & Dana Gain.

Ming with Exotik Tours’ Michael Mullin

Norwegian Cruise Line's roadshow stopped in BC this week, hosting in Vancouver, Langley and Richmond. Dana Gain, National Director of Sales Canada; Sabrina Greca, BDM Strategic Accounts Canada & Ramon Jacinto, BDM Western Canada, mingled with agents at a downtown hotel over appies and drinks before presenting a slide show on their soon to launch Norwegian Escape along with a product update.

Peppered with Ramon's deadpan humour, Dana's personal anecdotes and Sabrina's gregarious enthusiasm, agents came away with knowledge and insight about Norwegian that likely hadn’t been top of mind. 

The consensus amongst agents is that Norwegian has come a long way with improved hardware, food quality and service levels. I even noticed these improvements on my cruise back in 2009. Even though Norwegian is classified as a mass market product, the experience is anything but entry level.

Norwegian's continuous innovation is evident in partnering with celebrity chefs, world-class entertainment and waterfront dining venues - although most of these dining venues come with a surcharge or a la carte pricing. One agent was concerned that clients might be turned off by these surcharges, but the Norwegian team says it’s important for clients to realize they offer plenty of complimentary venues where food and service is excellent; it’s a choice, not a necessity to indulge in the surcharged offerings.

Another fact that many agents may not realize - Norwegian offers mass market and luxury cruising all in one. Guests can book the spacious Haven accommodations with butler service and all inclusive Freestyle Choice, while their accompanying families and friends may book more moderate and less inclusive options. This arrangement is perfect for multi-generational groups and multi-tiered budgets.

A new partnership with Exotik Tours has them bundling cruise, pre/post hotels and transfers in Europe, South America and coming soon - Asia and Australia. Guests can have a seamless package, agents enjoy one-stop shop and higher commissions. Great news for everyone!

With a new young fleet, expanding itineraries and the largest sales force in Canada of any cruise line, Norwegian is clearly on its way to win clients' and agents' hearts.

Ming Tappin is a cruise veteran with over 20 years’ experience in the industry and has sailed on 36 cruises and counting. Based in Vancouver, Ming is Owner of Your Cruise Coach Consulting.

Leave a Comment...

(will not be published)