People-Pleasing Playa Resorts

with Martha Chapman

Amanda Morris of Playa Hotels & Resorts

A wave of New Wave agents: Ray Surette; Paul Chin-Aleong; Joyce Hanney; Vinny De Sousa & Barbara Cooper

Carl Henderson, TPI; Justine Delaney, Vacations with Kids; Kien Nguyen & Alan Singh-Aimia, TPI

It was a small but appreciative group of agents who rose early on Tuesday to breakfast at downtown’s Marriott Hotel and learn more about Playa Resorts from the company’s enthusiastic and knowledgeable Amanda Morris, BDM for Eastern Canada.

Amanda is becoming an expert at the early-rising thing: this was 1 of a series of 15 such seminars in which she is updating agents about the Mexican and Jamaican Hyatt all-inclusives and sister properties. The Playa resorts include the Gran Caribe Cancun, The Royal Playa del Carmen and Gran Porto.

There was definitely a lot of news about the Hyatts: Hyatt Zilara and Hyatt Ziva  - Zilara being adults only, Ziva being for families, or as Amanda puts it so you’ll remember:  “The little name is for the little people.” Zilaras are located in the Riviera Maya and there’s a property which is part Zilara, part Ziva in Jamaica at the former Ritz Carlton resort. Other Zivas are in Puerto Vallarta, Riviera Maya and Los Cabos.

What they all have in common are topnotch accommodation and dining with as many as 15 restos and premium liquor service;  Hyatt’s Heavenly Beds; multiple wedding locations; no reservations needed in any of the restos; sports bars in lieu of discos/nightclubs; free WiFi throughout – including on the beach! – and, as clearly appreciated by these agents, NO timeshare selling. Also, with a staff to guest ratio of 1 to 1, impeccable service.

Here are some other cool factoids:

The Los Cabos property is in San Jose Del Cabo, and opened just last month.  Note:  it’s not a swimming beach but there is the hotel’s own water park.

The Hyatt Ziva in Cancun (right at the top of the “seven” shaped island that is Cancun) is the former Dreams, but “every square inch has been changed during the past 2 years it was closed” according to Amanda. “Even the resident dolphins have a new home in their lagoon – and if your clients want their room to overlook the lagoon, be sure the word ‘dolphin’ is in the room category name.” The resort will feature even a 50’s themed diner and its own on-site brewery!

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